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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre



Too nice to tell him

We transferred here when Lattice Barn closed. My husband has had a diagnosis of diabetes for some years and he was only recently told unequivocally that it was important for him to lose weight. He had never been told that directly before and it did have an impact. Previously it was almost as if clinicians were too nice to tell him outright. Also, when I accompany him to appointments his diabetes often isn't taken into consideration when he presents for other issues-this must waste resource. Finally he went the diabetes training (DEBRA) last week but only after I had asked about it. He found it very helpful and it is a shame he didn't go years ago.

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