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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre



Phone system for appts. works well

When I was a patient at Lattice Barn (now merged into Two Rivers) I always saw the same doctor, which I can't do here. In theory I can but in reality the 'appointment book' is full for a particular clinician right up to the end of current availability. I.E. for as long as it is open. So overall I don't think the new surgery is quite as good as the old but it is really marginal as there are some big advantages. I can 'phone for appointments and repeat prescriptions and the system works reasonably well. The car parking is much better too.

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