Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Two Rivers Medical Centre


Dr spends a few minutes extra if I need it

I would have scored Woodbridge Road (now closed) a five stars, this is a four in my view. Doctors are great but the attitude of reception staff is variable. I have a preferred doctor who I see if I possibly can. He is an 'old fashioned doctor' who really listens to me and knows me. He often runs a bit late but I don't mind the wait because he finds a few extra minutes for me when I need it. The locums also run late but not for that same reason! I think that in this new, bigger surgery staff have lost the personal touch-I was known before and it doesn't feel like that now.