Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Very grateful

I had personal concerns about my condition following time spent in the emergency department. I was very grateful for the receptionist's and care navigator's decision to offer me the GP of my choice for the follow-up appointment when I rang after discharge. The appointment has helped me to have a more balanced approach to any future needs.