Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Upset patient

The problem is a recurring problem. You ring to speak to reception, to find out test results or to make an appointment, and the recorded message when told to press button 2 too speak to someone. It just starts at the beginning again. This is about the 4th time it's happened in the last month. When you live a distance away it's no help at all.