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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre



Very frustrating booking system

I tried to ring up to get an appointment 2-3 weeks ago and the answerphone just kept repeating over and over for ages so I decided to hang up and get in my car and go and see them face to face. Very frustrating and concerning. You also can't book appointments ahead, and there is a distinct lack of GP consistency.

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