Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Two Rivers Medical Centre


Difficult to get an appointment

I need a medication review but for the past 2 months there have not been any available appointments when looking on system 1. This will cause me problems when I need to request future prescriptions. I get irritated when I'm continously repeating myself to justify getting an appointment. When you do get an appointment they regularly overrun and it appears that by always being late they don't respect the patient's time either.