Slow and no communication from GP or Staff
Handed a letter face to face with receptionist at the medical centre as I could not through on the phone . It was requesting my records to be sent to a Private heart consultant in Cambridge. Stating in my letter I was a private patient. After a week nothing was sent, I asked the heart consultant in Cambridge. So I then had to go back to the Two Rivers Medical Centre asking the question why my medical records were not forward on, as this was urgent. The receptionist [...] told me the doctor was confused. After waiting in a long queue at the medical centre, I asked why did no one contact me by phone or email. The receptionist just said sorry. I was amazed by it all. A simple request but no action, communication in this day and age. I [am] now leaving this practice as [I believe] it does not care about its patients, and [has] grown too big and lack of staff. There is no point in ringing the Medical centre as you be hold for hours, I tried all week. Face to face is the only answer, joining the long queue, so so frustrating listening to others in the queue complaining. This New Fabulous Health Centre is letting us the patients down. Lack of care. Lovely building. No Doctors or Staff.