Wait but not get seen
My dad cannot speak English, he went to his appointment at 9:10am and waited till 10:40am and they didn’t get him in then when he went back downstairs to find out why he hasn’t been called receptionist must of not marked him in and they can’t do anything about it. Then when they try to arrange another appointment lady, she arranged another appointment top of her head without asking if the date is convenient for him then when I said you can’t just book appointment top of your head she said there is too much queue my dad needs to go she needs to deal with other patients and I said to her without sorting your current patient you can’t just deal with other patients but then she’s like shes helping for the day at the riverside if I’m not happy then I can speak to manager over the phone. Is this how you deal with your patients? He waited for such a long time on top your dealing like that? Two riverside service is really going down and you really need to take it seriously with your patients because even last time when my dad come home he didn’t feel comfortable with the doctor as my dad cant Speak English the doctor seemed shouting at him and had attitude due to him not speaking and I made complaint straight away back then too and said I don’t want any appointments to be made with that dr. Riverside really needs to sort how to deal with patients, you don’t accept tolerating or attitude in the gp but you do it to your patients is that right? Don’t get treated equally here especially if you cannot speak English