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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Unity Healthcare - Clements



Access is frustrating

In terms of access to the surgery by phone it is frustrating due to the time it takes to get through. My flu jab was faultless today but I have had issues with blood test results not appearing on the app and I had to go through a nurse who could see them to get feedback.

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