Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


ES Could be better

I feel that I get passed from person to person and prefer a face to face appointment to discuss issues. I'd prefer to just be able to come to the surgery and just book an appointment, however, when I have called and spoken to a GP they have offered an appointment with them. Staff are nice and caring.