Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Econsult very good

Econsult is very good, I do like to use the system as it has real benefits but it does draw things out as you can't discuss issues and the responses are short and don't adequately explain or address issues. I don't feel I've had a full explanation about whats happening around starting a new medication and my concerns haven't been taken seriously. There are times when you just need to see someone and the perception is that they want to keep you at arms length.