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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements



Pretty good

It's a pretty good surgery and they are doing well. I have found that econsult can be more drawn out as you have to wait for the reply and if you have any follow up questions you have to start a new submission and can't just reply to the doctor which is frustrating. I have amended the answers I've given to allow the form to be submitted too, otherwise the system does tell you to call the surgery. Once through it's all very good but getting through to the surgery is the issue. My son started experiencing problems nearly a year ago but all contact until today has been via econsult and he's had no face to face appointment. It's an ongoing situation which isn't improving but is impacting his education.

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