Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Good

At the moment the surgery has been good. I like that text messages are sent out to confirm the appointment once it is booked and I've been invited in for an annual blood test. Staff are friendly and my medication review was done by phone which worked well. The last doctor I saw was very through and I was pleased with how the appointment went. My medication is delivered which is really helpful. They phone to say when it is coming and they always arrive on time.