Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Friendly staff

I was invited in for my appointment today and getting it arranged was no problem. I've also not had any issues getting general appointments when they've been needed either. The staff are friendly and good at helping to sort issues out and the nurse I've seen was lovely, really relaxed me and made me laugh. Econsult has worked well to get appointments too and the surgery is a nice environment to be in.