Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Booking appointments is okay

I received a letter inviting me in for my review and I was able to arrange the appointment with no issues. I do find that econsult asks a lot of unnecessary questions and isn't easy to use. I have had difficulties getting my medication at times, if the surgery is tied in to a certain supplier they can't always get what is needed.