Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Face to face appointments reassuring

Having a face to face appointment is reassuring and staff are helpful and explain issues. I'm happy to see any of the staff depending on who is available. I have had to wait a couple of weeks for an ECG and I have used econsult in the past which worked okay but I would've preferred to be seen.