Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Friendly reception staff

Getting appointments for blood tests is easy enough to do when they are needed but it can be about a two week wait. I'm very happy with the staff they are all very good especially reception staff who are friendly and helpful. A higher seated chair in the waiting area would be good to have.