Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Can be frustrating

I realise that its not the staff's fault but it can be frustrating when your 15th in the queue and have to wait a while but I have been able to get appointments. When my asthma has been a problem I have struggled to get a quick response and therefore the medication that is needed for it. It would be good to have the steroids on prescription so they can be requested as and when they are needed rather than having to wait for a doctor to call you back each time.