Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Would prefer to talk to someone

Today's appointment was pre arranged for my childs immunistations and was easy to arrange, however, with econsult there are times when I would prefer to have a chat with someone rather than it being dealt with by message. It is sometimes difficult to get the issue across on the form so you end up going down the wrong avenue, having said that the system does work on the whole.