Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Text messages are great

It used to be good whe you could just phone as I find econsult very difficult and when I've done them I haven't been contacted by a doctor when they've said they will call and this has happened on a number of occasions. I have one phone number registered for text messages and although they are useful it can become quite confusuing when receiving texts with no information about who they relate to.