Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Prefer phoning

I don't particularly like the econsult system and prefer phoning to contact the surgery as I don't do online things. Calling though has worked and I've spoken to a doctor and now have an appointment with them, so it's worked well. I've put off contacting the surgery due to worrying about trying to organise an appointment but actually its been fine.