Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Good responses

Never had any issues getting an appointment and econsult works fine too, I like it because I find it quick and easy to use but it does mean I do them for other members of the family who do find it more difficult. Dad hates coming to the doctors or using econsult so I do it for him. I've found that we've had good responses and I like that they send a message of receipt and then get in contact.