Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Don't like the system in place

Econsult is repetitive asking the same questions and it is very difficult to link issues. It's a much more drawn out process to get appointments now and I recently waited 6 days over Easter when I wasn't contacted early enough in the day for the issue to be addressed ahead of the bank holiday so I ended up having to go to 111 for something that could easily have been sorted by my own surgery. I've seen a Physicians Associate for appointments and they were good.