Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Staff been good

The closure of the other site hasn't been good and they now have a completely different system in place to get appointments which makes appointments more difficult to arrange. I haven't needed a GP appointment recently and the staff I've had contact with have been good. I'm not a great fan of econsult and how it works, I've used it twice and each time it has red flagged me and I've had to call reception anyway. The reception team have dealt with all things well when I have spoken to them.