Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Not straight forward

My husband won't call the surgery to get his issue addressed due to thinking that he'll never get seen and we're not online either. I've found the staff friendly on the phone which is lovely but getting to see a GP in person is very difficult now and I've had issues with blood test paperwork not being done when I've been told it would be. It does feel that they don't want to look in to things and would rather not see you.