Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


poor

To go for an appointment you have to predict that you are going to be poorly in like 3 weeks time as that the next available appointment, or sit and wait for 4 -5 hours as and when you go to your appointment. No one informs you if the GPs are running 2 hours late or they have gone home. The receptionists are lovely but the GPs are rude and unprofessional.