Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Very poor

Very poor service. Unable to get appointments. They make you sit and wait to see a doctor which can take up to 3-4 hours. Doctors do not listen, will only give you basic treatment, anything too complicated they dissmiss. My farther who is 85 had to go to hospital because the surgery did not listen to his carer and miss diagnosed him. Was not interested in his care. Staff will determine if you are ill enough to see a doctor and can be very rude. Not acceptable.