Very little reassurance
Reception staff attitude can be poor sometimes and I am always late being called in to my appointment. Sometimes this happens first thing in the morning so I don't understand how they can be late. I have had cancer which is now in remission. not long ago I had a painful shoulder and I saw a doctor who asked me to have a blood test. This was carried out but I was then asked by letter to return for a second blood test two weeks later. This was duly carried out. I subsequently received a letter asking me to come back for a third blood test which is in two weeks time. The letters lacked clinical information and offered very little reassurance given my history with cancer. Separately from this I have an injection every 28 days, I have been told that this can happen a day early or a day late but no more than that. I had an appointment for this injection on Monday which the surgery cancelled as the nurse was ill (I understand that these things happen). I wasn't offered an alternative appointment but told to ring in as there was nothing until 13/9 (10 days late). The clinicians all seem to be pretty good but the admin/organisation/systems are very poor.