Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


All doctors are good here

The surgery is clean but shabby-chair coverings are worn through. That said they have saved my life two or three times now! My cancer was diagnosed very quickly and I was off to hospital without delay. All the doctors are good but I don't get the opportunity to see the same doctor twice. I called this morning at 8.00 on the dot and was 16th in the queue-it took 4 minutes per person to clear! All things considered they do a pretty good job with what they have got.