Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


They did book me in

Getting an appointment. It is awkward for me because I work. I called at 2.15 yesterday and was told I was too late as all appointments had gone. I called in (a personal visit) this afternoon and I was told I couldn't book face to face. I had taken the afternoon off work to see a doctor and the receptionist made an exception and booked me in. So it has turned out ok this time but it doesn't look good going forward.