Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Unity Healthcare - Clements


Always late being called in.

I am always late being called in-up to 30 minutes isn't unusual. I travel in by taxi and one day my taxi was late arriving and hence I was 15 minutes late arriving here. I wasn't allowed in and I suspect I have gone down as one of the people who didn't show for their appointment. Appointments can now only be booked on the day by 'phone. Call and wait in queue, expensive if like me you have to pay for your calls. Even if a doctor tells me to come back in seven days I can't book till the day. Nurses can and do book second appointments. Also I have been given an appointment because the person I saw first time couldn't write me a prescription so I had to come back and see someone else a couple of days later (another taxi) I had no idea I was seeing someone who couldn't prescribe.