Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Unity Healthcare - Clements


Better than it used to be

I think this practice is now better than it used to be. For example, i was pleasantly surprised to telephone in today and get an appointment for today! I have never had a problem with the doctors, only in accessing them in the past. The general cleanliness here is pretty good but it is really bad (cobwebs, dead flies and dust) In the high exposed, hard to reach places. Receptionists can be a bit abrupt sometimes on the 'phone but I would think that is down to the pressure they are under. Overall not bad now!