Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Doesn't work well for me.

The appointment system doesn't work well for me now. It was better when I could walk in to reception and make an appointment face to face. We are retired and not that mobile and we are also very conscious that it costs us money to hang on waiting in the queue to try for an appointment.