Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Unity Healthcare - Clements


Managed to fit me in and sort me out

I have been a patient here for about 11 years. Of the various systems over that time the GP call back triage system worked best for me. Telephone only works less well. I called everyday one week and didn't get an appointment. Today (Weds) was my third try (this week) but I am here! Blood tests are Sudbury, Bury or Newmarket, very difficult if you can't drive. Once, I had an asthma attack and I struggled with the appointments system but they did manage to fit me in and sort me out.