Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


A decent surgery with challenges

I have been a patient here for some years. I have always found it to be a decent surgery but with challenges. Access to appointments is currently quite difficult as they try different booking systems to try to get a handle on demand. I have a baby and he can get unwell quite quickly at times which is a real worry for me. In this regard I miss the 'sit and wait' system which did provide a consultation to those ill enough to decide to wait.