Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


I have been a patient here for all of my life

I have been a patient at this practice for all of my life. I have seen all of the changes over the years and I know it isn't the fault of reception staff or of the doctors but there aren't enough appointments. I am taking medication for depression (which is helping me) and this should have been my third month but the pharmacist told me that the tablets aren't on repeat so I couldn't get any. I was very anxious about this. I realise now (having seen the doctor) that I misunderstood things and now I am being supported to reduce medication and to use Wellbeing therapies.