Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


I find Doctors & nurses to be kind

I come in here fairly regularly because I have an ongoing condition, I understand the system so I can make it work for me. I don't call on Mondays or Fridays to make my appointments because they are very busy days. I call on Tuesdays or Wednesdays at 1.00 pm. That usually works for me. I find the doctors and nurses to be kind, caring and thorough so overall it all works out very well.