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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements



not able to get an appointment

appointments through phone only but cannot get through on phone as line is always to busy to get through ,as told only will be given out at 8 am and 1 pm, so everyone phones at them two times, get told cannot ask for appointment at desk, why not? Why don't they put appointments online? They used to this would make life a lot easier for everyone

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