Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Staff professional and helpful

On the whole I am fine with getting appointments here, I know my friends tell me that they have difficulties here but it is ok for me and my son. I find staff to be professional and helpful. A small children's play area would be nice. I do find waiting on the phone too long to get an appointment.