Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Getting access on the phone is very difficult

No consistency of GP. Getting access to the surgery is very difficult, I wait regularly about 20-25 mins before the phone is answered. The ladies on the front desk are very good, they do try their best but I feel they are up against it.