Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Appointments system is not good

Doctors are good here, appointment system is not good as you do have to wait so long before the phone is answered, it was 11 mins today, its always a bit of a gamble if I can get in on the day. I do have to wait for up to 30 mins before I get called into the surgery which is frustration as my husband has dementia and I have to collect him from the day centre. If the access to the surgery with the view to making an appointment was improved it would make it so much better.