Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Always been good to me here

They have always been good to me here. Ringing for appointment is the only issue. I could suggest that if they do not have any appointments available on the day could they not have a message on the answerphone to say there are none left rather than allow the person to hold for a long time and then to be informed that they have none left?