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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements



I find the GP's to be very good

The staff are helpful on the phone but often difficult to get an appointment. Once I am at the surgery the GP's are very good. Receptionists are trying to help but they sound stressed and can be a bit abrupt in tone.The Paramedics are very good and the Nurse Practitioners also very good as is the Physio. The pharmacy fobbed me off recently I was waiting for a blood test results I was told me last Thursday that I would get them "next Thursday" but they are saying that they did not say next Thursday and I know they did that was frustrating.

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