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Original feedback for

Unity Healthcare - Clements


Loosing registration form for new resident

Resident '*' was admitted to Cleves Place Care home August 2018. They registered '*' with this surgery and left the appropriate paperwork. A few days later when contacting the surgery they informed us that the resident was not registered with them. The paperwork had been lost by reception. The surgery is also very frequently not delivering on their promises. Many times a GP comes out to see patients in the care home when they will say that they will prescribe something, it is not done and the home later has to ask for the same patient to be seen again fro the same reason.