Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Access is over the phone

All access is over the phone which isn't great and I do feel that getting actual appointments with doctors is difficult but you can get to see a nurse more easily and they do a great job. I just don't feel that everything can be dealt with over the phone. For general things it is quite a good surgery but I do struggle to communicate with some staff and being on the phone makes it more challenging.