Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Have to repeat yourself

Using econsult for ongoing issues means that you have to repeat everything each time you need more help which is frustrating. I've also found that not seeing a doctor face to face has led to a much more drawn out process and delayed the diagnosis and therefore treatment. One face to face appointment would've been so much quicker than all the times I've needed to go back to the surgery.