Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Clements


Well supported

I've been well supported throughout. Econsult works well for me as I can do it around work and its much better than spending ages on the phone waiting to talk to reception. Staff are really great too however, econsult does make it so you have less contact with them but it also means it is less stressful too.