Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Road Surgery


Good access

After moving here from a different area of Lowestoft where we were under a different surgery, we can say that the access here is really good. It is not just that you see someone, but you feel looked after by whoever you see. I have seen Nurses and GP's and they all are lovely. The telephone system is good as it gets answered in less than 10 minutes. Cannot fault them really.