Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Victoria Road Surgery


I prefer they use my land line

I am a senior and I don't use my mobile phone very often, I only look at it if I go out on the odd occasion but otherwise we use the landline. I wish that the GP surgery would use the landline instead of using the mobile for appointment reminders, I sometimes think that I will miss something. Staff are good here though.